Refund policy

Distance agreement

The seller of the goods offered in this online shop is Māja elpo Limited liability company (Majaelpo.lv),

Reg. Nr. 45403058281,
VAT max. No LV40103834731,
jur. Address Matrožu iela 7a, Riga, LV-1048,
actual address Matrožu iela 7a, Rīga, LV-1048,
e-mail address info@majaelpo.lv,
phone no. +371 2564 2178

on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, enter into the following Agreement:

The Seller undertakes to sell and deliver to the Buyer the goods as ordered by the Buyer.

Delivery and payment arrangements

The Buyer orders the goods through this website, specifying the type and quantity of goods to be ordered. The Buyer has the option to pay for the goods by using the payment tools integrated in the Online Shop or by paying the invoice prepared by the Seller and sent to the Buyer by e-mail corresponding to the order. The invoice shall be drawn up electronically and shall be valid without signature.

The Seller shall ensure delivery of the goods within 7 days of receipt of payment for the goods, the delivery time to be agreed with the Buyer.

Right of withdrawal

The Buyer shall have the right to withdraw from the Goods within 14 calendar days of receipt of the Goods by sending a letter of withdrawal to the Seller. The Seller shall send the form of the cancellation letter to the Buyer by e-mail at the Buyer's request.

The Buyer shall return the Goods to the Seller within 7 days of the date of the letter of withdrawal. Any costs incurred in returning the goods to the Seller shall be borne by the Buyer.

The Buyer cannot exercise the right of withdrawal if:

  • the goods ordered cannot be returned by their nature, or are perishable or expendable;
  • the goods ordered are made directly for the Buyer to order;
  • the Buyer has opened the packaging of an audio or video recording or computer software.

The sixth paragraph of Article 12 of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the goods during the period of exercise of the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold the refund fee in the event that the goods have been damaged by negligent handling or failure to follow the instructions during use, if the original packaging of the goods has been lost or if the packaging of the goods is substantially damaged.

Data processing

By entering the necessary information and placing an order, the Buyer confirms that he/she is familiar with and agrees that the data provided by him/her shall be used to enable the Seller to accept the Buyer's order and deliver the goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Buyer agrees to receive notifications related to the processing of the Buyer's order to the e-mail address provided.